e-Samvad is an integrated system for grievance redressal in Uttar Pradesh to achieve the goal of good governance using latest technology involving all stakeholders. A citizen can freely and conveniently file a grievance, track the grievance lodged on all important plateform and receive response to his satisfaction both in terms of quality and time. Along with lodging of complaints, citizen can also interact with Government/Departments/Offices in an easy and transparent manner. Complaints from all sources will be available on a single plateform to all departments which will improve access, redressal & monitoring.
Easy communication between concerned Departments/Officers.
Track the grivance Through Registered Mobile/ Email Id and view Officers Action Report
Forwarding of Reminders for the older grievances crossing SLA timelines.
Fecility to send Feedback/ suggessions regarding disposal of grievances
for Citizen & Officers